We have created this Privacy Policy (Policy) to explain to explain the types of information we collect through our websites and the various social networking platforms that we use (collectively, our Website) and your in-home solar energy system (your Home Solar System) (collectively, our Online Services), our customer call centre, and during your communications with us and our dealers. Our Online Services along with the services we provide offline directly and through our dealers and other providers are referred to collectively as our Services.
The Services are provided by SunEnergy Pty Ltd (trading as SunEnergy) and its corporate affiliates (referred to collectively in this policy as “we,” “us,” “our” and other similar pronouns). The information you provide to our dealers and other service providers is passed to us, and used by us in accordance with this Policy.
This Policy explains how we will use, disclose and protect this information once it is collected, and how you can opt-out of some of our uses and disclosures of your information. By using our Services or otherwise providing us your information, you consent to this Policy as it may beamended from time to time.
The types of Personal information that we collect and hold about you could include:
• ID information such as your name, date of birth, contact details (including address, email address and telephone numbers), occupation and driver’s licence number;
• information about co-owners of the residence at which your Home Solar System is installed;
• your account username and password; the name of your utility company; electricity usage information, annual electricity consumption, average monthly utility bill amounts; type of home; and whether you own or rent your home;
• other contact details such as social media handles;
• financial details, such as your bank account or credit card details;
• Electricity information (see below) and website usage information (see below); and
• other information we think is necessary.
You might also need to provide Personal information about other individuals to us (eg about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their Personal information to us and to advise them about this Policy .
• Your Home Solar System sends us and our dealers and service providers granular information about your electrical system and electricity usage in your home (collectively, Electricity information). For example, we receive:
• information about the solar-related equipment in your home, including makes, models, serial numbers, sizes, locations in your home, and photographs of the equipment as it is installed and of locations in your home where it is installed;
• information about the amount of electricity produced by your system, when it is generated, and the amount used by your household, and by certain areas and appliances within your household;
• equipment installation diagrams, roof diagrams, shading reports;
• power, voltage, current, frequency, flow rates;
• system performance information;
• system operating parameters;
• system alerts; and
• The Internet Protocol (IP) address of your home Internet network.
The Electricity information in your account with us may be different from the information your electricity utility has. This is because they use different equipment to measure and collect information. When Electricity information is combined with your Personal information, it is considered Personal information. Electricity information that is transmitted to us by your Home Solar System is subject to change as we update your Home Solar System.
As is the case with many Websites and mobile applications, our servers automatically collect your IP address when you use them, and we may associate that with your domain name or that of your Internet access provider or wireless carrier, and your general location. We may also capture certain “clickstream data” pertaining to your usage. Clickstream data includes, for example, information about your computer or device, a unique ID# associated with your device, Web browser and operating system and their settings, the language your computer or device is set to, the referring page that linked you to us, your usage of our Website, the pages, content or ads you see or click on during your use and when and for how long you do so, items you download, the next Website you visit when you leave our Website, and any search terms you have entered on our Website or a referral website.
Among other things, this information enables us to generate analytics reports on the usage of our Website. In addition, we may deploy various tracking technologies on our Website to collect additional information about your use of them and for the purpose of serving targeted advertising. For example:
• Cookies are small data files stored on your computer or device. A cookie assigns a unique numerical identifier to your Web browser or device, and may enable us to recognise you as the same user who used our Website in the past, and relate your use of our Website to other information about you, such as your other usage information and Personal information. Cookies may also be used to enhance your experience on our Website (for example, by storing your username so you can log in easily, or by keeping you logged in) or to collect general usage and aggregated statistical information and detect and prevent fraud. Most browsers can be set to detect cookies and give you an opportunity to reject them, but refusing cookies may, in some cases, inhibit or preclude your use of our Website or their features. To delete these cookies please access your computer system settings.
• Local shared objects, such as “Flash cookies,” may be stored on your computer or device using a media player or other software installed on your computer or device. Local shared objects operate a lot like cookies, but cannot be managed in the same way. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings.
• HTML5 (the language some Websites are coded in) may be used to store information on your computer or device about your Website usage activities. This information can be retrieved by us to determine how our Website is being used by our visitors, how it can be improved, and to customise it for our users.
• A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that can be placed on an online page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you’ve opened one of our emails or seen one of our online pages.
• These tracking technologies may be deployed by us and/or by our service providers or partners on our behalf. These technologies enable us to assign a unique number to your computer or device, and relate your usage information to other information about you, including your Personal information.
By using our Website, you consent to our use of these tracking technologies as described above.
We will usually try to collect Personal information directly from you and there are many ways that we might do this (solicited information).
For example, we collect Personal information when you request a quote or complete a survey on our Website; request a proposal or create an account with us or our dealer; lease equipment; apply for financing; communicate with our dealers or call centre; sign up for our newsletters; or submit a comment or question to us using a “contact us” or similar feature on our Website.
If you don’t provide your Personal information to us, we may not be able to:
• provide you with the product or service you want;
• manage or administer your product or service;
• verify your identity or protect against fraud; or
• let you know about other products or services that might also meet your needs.
Sometimes people share information with us which we haven’t sought out (unsolicited information). When we receive unsolicited Personal information about you, we will check whether that information is reasonably necessary for our functions or activities.
If it is, we’ll handle this information the same way we do with other information we seek from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.
