Frequently Asked Questions

Your system needs no fuel, which means the world can rely on a little bit less fossil fuels.

An ‘optimised’ system is the most popular system we install. It uses the latest technology maximising the solar output of each cell available. The benefit of an ‘optimised’ system is that it has a state of the art monitoring system showing the performance of each individual solar panel. Whereas a ‘string’ system has the solar panels all operating as a ‘row’. This is established technology that has been used by Australians for years.

From day one, your energy bills will be lower. You’ll get paid for any energy you don’t use (as it gets fed back into the grid). And, having solar will increase the value of your property.

Troubleshooting

  1. Please locate the “Inverter Supply Main Switch” (usually is switch board)
  2. Please turn this off
  3. Please go to the inverter and turn off the isolator switch(es) (located next to the inverter)
  4. Please wait 30 seconds
  5. Please do the opposite, start by turning on the isolator switch(es)
  6. Please turn back on your inverter supply main switch
  7. Please go back to the inverter, it may show a utility loss, allow enough time for the inverter to power up.
  8. It should then show a count down from 60, once this has been completed it should show “Normal” and PAC= (numbers) this is what the panels are producing.
  1. Please locate the “Inverter Supply Main Switch” (usually is switch board)
  2. Please turn this off
  3. Please go to the inverter and turn off the isolator switch(es) (located next
    to the inverter or on front of the inverter)
  4. Please wait 30 seconds
  5. Please do the opposite, start by turning on the isolator switch(es)
  6. Please turn back on your inverter supply main switch
  7. Once this has been completed, you should see a green light on the Inverter

This mean that the Wifi isn’t connected – We can send you some instructions and details on how to set that up. Please contact 1800 786 765

Usually the installer arrives between 7.30am – 8.30am, however if you havnt received word on a specific start time please follow up with us on 1800 786 765

Has your meter been installed by your retailer?

No – Please contact SunEnergy on 1800 786 765

Yes – I’ll quickly talk you through how to turn your solar system on.

  • Next to your inverter you should have a DC isolator switch, please switch this one on.
  • Now please locate your inverter supply main switch, this is located inside your switch board
    where all your main switches to your house are located – please turn this one on.
  • Now please go back to your inverter, it will take a while to turn on as the sun is the only power to the inverter so it will need a few moments to charge, it may even be showing a “utility fault” as there is not enough power.
  • It shortly begin a countdown from 60 seconds, once that has finished your inverter should show “Normal” and “PAC= and a bunch of numbers” this is what your system is producing. You are now up and running.
  • Please keep in mind that the sun is the only power to your inverter, if you look at your inverter when there is minimal sunlight it will most likely show a fault or be turned off, please always
    check during daylight hours.

Not found what you're looking for?

If none of the FAQ’s answer your questions there are a number of ways to get in contact with us. Please direct your enquiry to the correct area so that we can properly address your query and get back in contact with you in a timely manner.

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Go Solar
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SunEnergy is a CEC  accredited solar retailer and installs products all across Australia. Simply put your details in below and one of our Australian based team will be contact you shortly.

We process your personal data as stated in our Privacy Policy.
Go Solar
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Apply now

SunEnergy is a CEC  accredited solar retailer and installs products all across Australia. Simply put your details in below and one of our Australian based team will be contact you shortly.

We process your personal data as stated in our Privacy Policy.
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Get a quick quote

Get a quick quote from SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Go Solar
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Get a quick quote

Get a quick quote from SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Go Solar
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Get a quick quote

Get a quick quote from SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
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Apply now and start saving

Solar power your future with SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Go Solar
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Apply now and start saving

Solar power your future with SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Go Solar
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Apply now and start saving

Solar power your future with SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Refer a friend...
...and be rewarded $200*
*Based on an 8KW solar system installed ($25 per kw)

Refer a friend

We process your personal data as stated in our Privacy Policy.

Refer a friend

We process your personal data as stated in our Privacy Policy.
Refer a friend...
...and be rewarded $200*
*Based on an 8KW solar system installed ($25 per kw)

Refer a friend rewards