Frequently Asked Questions

Solar energy is radiant energy emitted by the sun. Installing a Solar Power System, consisting of Solar Panels and an inverter, let’s you harness this energy, and use it to generate the power you need to run your home.

PAYS

Simply put, your bill will reduce from day one, using solar power from the sun and selling your excess power to your retailer.

Tailored solution

A SunEnergy Solar Consultant will work with you to discover exactly how you use your energy to plan and design the right solar system for your family and home.

Finance qualification

Our friendly financial consultants will check your eligibility and establish a finance repayment plan that’s comfortably affordable for your household.

Installation

Highly experienced, certified and accredited Clean Energy Council technicians will install your system with care and precision. Then, they’ll take time to run you through the basics of the system and answer any questions.

You start saving

Our $0 deposit Pay As You Save (PAYS) finance solution is the reason many Australians can finally afford solar.

That’s just it… there isn’t one! We are completely unique to other solar companies in that we create a custom, affordable solution to help you save when  electricity prices increase. We take what you are already losing financially every single month on electricity bills and redirect that cost into putting an asset on your home. This saves you money from day one and is entirely your own. No hidden fees. No Balloon payments. Its that simple.

We take a variety of factors into consideration. This looks a lot like this,

Your proposed SunEnergy solar system daily generation of electricity

Household appliances during the day and night

+

Unused electricity sold back to the grid from your solar system

=

your estimated savings

Our solar systems are designed to give you the best performance without the need for a battery. What this means is that during the day, solar power is supplying your domestic appliances in your home. The electricity that doesn’t get used is then sold back to the grid, which you then receive back as ‘credits’. These ‘credits’ are then used to offset the power of your home during the evening.

From day one you are already making savings on your bills. The bills you receive will still be from your choice of utility provider and from SunEnergy. The only difference is the money you will be saving on your utility bills will be offset against the cost of the solar which is an asset for your home. Once you have paid off the system with SunEnergy, you save even more money in the future!

Absolutely! You have the freedom to pay how you like either ‘up front’, or with ‘$0 deposit fortnightly payments’ for the term of your agreement.

You’ll be using clean, free electricity from the sun… all year-round (Solar panels work on light, not heat, so power will continue to be generated, even in the coldest months of Winter).

Your Solar Power System will produce no harmful carbon emissions or waste (so you will reduce your ‘carbon footprint’). Get this: A Solar Power System can reduce approximately 8.5 tons of CO2 per household, per year. That’s equal to taking 3 cars off the road.

Your system needs no fuel, which means the world can rely on a little bit less fossil fuels.

An ‘optimised’ system is the most popular system we install. It uses the latest technology maximising the solar output of each cell available. The benefit of an ‘optimised’ system is that it has a state of the art monitoring system showing the performance of each individual solar panel. Whereas a ‘string’ system has the solar panels all operating as a ‘row’. This is established technology that has been used by Australians for years.

From day one, your energy bills will be lower. You’ll get paid for any energy you don’t use (as it gets fed back into the grid). And, having solar will increase the value of your property.

Troubleshooting

  1. Please locate the “Inverter Supply Main Switch” (usually is switch board)
  2. Please turn this off
  3. Please go to the inverter and turn off the isolator switch(es) (located next to the inverter)
  4. Please wait 30 seconds
  5. Please do the opposite, start by turning on the isolator switch(es)
  6. Please turn back on your inverter supply main switch
  7. Please go back to the inverter, it may show a utility loss, allow enough time for the inverter to power up.
  8. It should then show a count down from 60, once this has been completed it should show “Normal” and PAC= (numbers) this is what the panels are producing.
  1. Please locate the “Inverter Supply Main Switch” (usually is switch board)
  2. Please turn this off
  3. Please go to the inverter and turn off the isolator switch(es) (located next
    to the inverter or on front of the inverter)
  4. Please wait 30 seconds
  5. Please do the opposite, start by turning on the isolator switch(es)
  6. Please turn back on your inverter supply main switch
  7. Once this has been completed, you should see a green light on the Inverter

This mean that the Wifi isn’t connected – We can send you some instructions and details on how to set that up. Please contact 1800 786 765

Usually the installer arrives between 7.30am – 8.30am, however if you havnt received word on a specific start time please follow up with us on 1800 786 765

Has your meter been installed by your retailer?

No – Please contact SunEnergy on 1800 786 765

Yes – I’ll quickly talk you through how to turn your solar system on.

  • Next to your inverter you should have a DC isolator switch, please switch this one on.
  • Now please locate your inverter supply main switch, this is located inside your switch board
    where all your main switches to your house are located – please turn this one on.
  • Now please go back to your inverter, it will take a while to turn on as the sun is the only power to the inverter so it will need a few moments to charge, it may even be showing a “utility fault” as there is not enough power.
  • It shortly begin a countdown from 60 seconds, once that has finished your inverter should show “Normal” and “PAC= and a bunch of numbers” this is what your system is producing. You are now up and running.
  • Please keep in mind that the sun is the only power to your inverter, if you look at your inverter when there is minimal sunlight it will most likely show a fault or be turned off, please always
    check during daylight hours.

Not found what youre looking for?

If none of the FAQ’s answer your questions there are a number of ways to get in contact with us. Please direct your enquiry to the correct area so that we can properly address your query and get back in contact with you in a timely manner.

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Request A Quote

Call 1800 786 765 or ask for a quote below

SunEnergy is a CEC  accredited solar retailer and installs products all across Australia. Simply put your details in below and one of our Australian based team will be contact you shortly.

We process your personal data as stated in our Privacy Policy.
Go Solar
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Request A Quote

Call 1800 786 765 or ask for a quote below

SunEnergy is a CEC  accredited solar retailer and installs products all across Australia. Simply put your details in below and one of our Australian based team will be contact you shortly.

We process your personal data as stated in our Privacy Policy.
Go Solar
SunEnergy Logo Colour

Request A Quote

Call 1800 786 765 or ask for a quote below

SunEnergy is a CEC  accredited solar retailer and installs products all across Australia. Simply put your details in below and one of our Australian based team will be contact you shortly.

We process your personal data as stated in our Privacy Policy.
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Apply now and start saving

Solar power your future with SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Go Solar
SunEnergy Logo Colour

Apply now and start saving

Solar power your future with SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Go Solar
SunEnergy Logo Colour

Apply now and start saving

Solar power your future with SunEnergy and learn more about our Pay As You Save program.

We process your personal data as stated in our Privacy Policy.
Refer a friend...
...and be rewarded $200*
*Based on an 8KW solar system installed ($25 per kw)

Refer a friend

We process your personal data as stated in our Privacy Policy.

Refer a friend

We process your personal data as stated in our Privacy Policy.
Refer a friend...
...and be rewarded $200*
*Based on an 8KW solar system installed ($25 per kw)

Refer a friend rewards

We process your personal data as stated in our Privacy Policy.
Refer a friend...
...and be rewarded $200*
*Based on an 8KW solar system installed ($25 per kw)
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Interested in working from home?

Fill in your details and our HR team will contact you!

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We process your personal data as stated in our Privacy Policy.
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Find out what you can save. Let us start saving you!